The Future of Money: Financial Services in a Digital World

The financial services industry is experiencing a digital revolution - customers have a wealth of data at their fingertips, and are interacting and paying through new platforms and devices.

The Future of Money: Financial Services in a Digital World

As part of the 2016 Future of Research Series, Ipsos brought together a panel of experts from across the industry to discuss how they are adapting to the future of money.


The world of money is changing ever faster

Are we at a tipping point? The sector seems on the verge, what about consumers?


Especially for the next generation, 55% of the 16-24 year-old use their mobile personal banking to access their bank account.

Mobile personal banking bank account

Open API, a major facilitator?

Attractive even with a general benefit, 39% feel positive about data sharing.

Utility trumps security, 74% of those who say willing to pay extra for a service or a product to keep their details private havn't increased their privacy setting.

Money is mobile proposition:

  • allow you to see a full picture of your personal finances in one place,
  • be updated in real time,
  • show all your financial products and services from different providers,
  • present the information in an easy way to understand,
  • allow you to manage money between accounts.

Real appetite exists now, 52% of the 16-24 year-old and 46% of the 25-34 year-old would likely use mobile apps designed to help them manage their personal money and spending.

Mobile apps appetite exists now

Who are the credible providers?
83% are confident about using established high street such as HSBC to help them manage and control their everyday personal finances and 80% are confident about using payment card brand.


Who would we trust to provide the app?

Trustworthy banking app providers

A little look into the future

Will we need branches?
In the year 2020, 35% think that their main bank account will be with an online-only bank (with no branches).


New products on my mobile?
In the year 2020, 41% think that they will have opened an account or purchased a financial product using just their mobile phone or tablet.


Is cash dying?
In the year 2020, 26% think that they will no longer carry any cash and 17% think that shops and retailers will have stopped accepting cash.


Have cards had their day?
In the year 2020, 31% think that they will be making payments using their mobile phone and have stop carrying plastic payment cards.



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