Put another way, the aim is to help researchers to ensure that what they receive meets their expectations. The questions are also designed to introduce consistent terminology for providers to state how they maintain quality, to enable buyers to compare the services of different sample suppliers. Notes on the context of the questions explain why the questions should be asked and which issues researchers should expect to be covered in the answer.
These new questions replace ESOMAR’s “26 Questions to help Research Buyers of Online Samples”. ESOMAR has updated the text to recognize the ongoing development of techniques. While some of the questions remain constant, new questions have been added to incorporate new techniques and new technology in this area. In particular, this revision recognizes the broad trend within the industry to build online samples from multiple sources rather than relying on a single panel.
With over 4,5 million panelists in 50 countries, the Ipsos Online Panel has one of the most robust coverage in the world, with panels in all major markets in Europe, North America (NA), Latin America (LatAm), Asia-Pacific (APAC) and Middle-East (ME). Ipsos has the capability to conduct online research anywhere in the world where Internet penetration and usage allow. Today, panels are the largest sample source for online studies. They are powerful and tactical research tools. Thanks to our global organization, our clients benefit from the advantage of a worldwide network, combined with high and consistent quality across countries.
It should be noted that these 28 Questions focus on the questions that need to be asked by those buying online samples. If the sample provider is also hosting the data collection you will need to ask additional questions to ensure that your project is carried out in a way that satisfies your quality requirements.
The 28 Questions complement ESOMAR’s Guideline to Online Research which was revised in 2011 to add updated legal and ethical guidance and new sections on privacy notices, cookies, downloadable technology, and interactive mobile.