Insights Hub

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  Customer Experience Publication

  The Forces of CX: Status

  Here are three examples of brands delivering on the values of our CX Forces during the COVID-19 outbreak, providing practical examples showing how it is possible to build emotional connection with your customers. 

  27.05.20
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  Customer Experience Publication

  The Forces of CX: Control

  Here are three examples of brands delivering on the values of our CX Forces during the COVID-19 outbreak, providing practical examples showing how it is possible to build emotional connection with your customers. 

  27.05.20
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  Customer Experience Publication

  The Forces of CX: Certainty 

  Here are three examples of brands delivering on the values of our CX Forces during the COVID-19 outbreak, providing practical examples showing how it is possible to build emotional connection with your customers. 

  27.05.20
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  Customer Experience Publication

  The Forces of CX: Fair Treatment 

  Here are three examples of brands delivering on the values of our Forces of Customer Experience during the COVID-19 outbreak, showing how it is possible to build emotional connection with your customers. 

  27.05.20
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  Society Survey

  Anxiety the most common health concern among Britons under coronavirus lockdown

  Britons in lockdown are most likely to be suffering from anxiety, over-eating and under-exercising.

  27.05.20

• Pulse Check

  Pulse Check delivers key insights from Ipsos' Political Monitor, Political Pulse, and Public Services data, along with reactive polling, to help you navigate the evolving political landscape.

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  Scotland Survey

  Scottish economic confidence hits new low

  72% of Scots think the Scottish economy will get worse over the next 12 months according to a new Ipsos poll for BBC Scotland.

  27.05.20
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  Public opinion Survey

  New survey shows reduction in confidence in Government's Coronavirus response

  A new survey by Ipsos on behalf of King's College London's Policy Institute has produced new findings on people's reaction to the easing of lockdown.

  26.05.20
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  Scotland Survey

  Four in five Scots say Nicola Sturgeon has handled the coronavirus outbreak well

  New Ipsos poll for BBC Scotland finds widespread nervousness among the public about coming out of lockdown.

  26.05.20
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  Scotland Survey

  Who do Scots trust to provide information on coronavirus?

  Ipsos polling for Scottish Government sheds light on who the public trust to provide information on Coronavirus.

  25.05.20
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  Public opinion Survey

  Majority of Brits support the reunification of child refugees with family already in the UK

  4 in 5 agree a child should be able to reunite with a parent already living in the UK.

  24.05.20
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  Trust Survey

  BBC most trustworthy for information about the Coronavirus pandemic

  Of those who had heard news about the Coronavirus pandemic in the last 7 days, 48% said they feel the BBC is most trustworthy for information about the Coronavirus pandemic. Almost 1 in 10 adults (8%) said Sky News followed by 7% who said ITV News.

  22.05.20