Customer Experience

The power of an empathetic organisation.

How to align brand promise and customer experience for business success

With spending and digital credit on the rise, how can businesses create a great customer experience using flexible payment options while ensuring they aren’t putting more vulnerable customers at risk?

In this new Ipsos white paper, author Fiona Moss explores how organisations can determine the right CX KPIs to drive business performance.

Delivering customer experience in the face of mask wearing.

Customer Perspective is a weekly Ipsos podcast exploring the latest research and insights into all things Customer Experience, Mystery Shopping and Channel Performance.

Delivering a Return on Customer Experience Investment: ROCXI.

Quantifying the connection between quality and loyalty in automotive purchase.

A ‘state of the nation’ from CX professionals covering the effects of COVID-19 on the industry and perspectives for CX in 2021.