Customer Insights

The travel industry is embracing mobile technology, finding new ways to help customers and evaluate the travel experience. But are travellers ready to widen their holiday horizons with technology?

New research from Ipsos Loyalty and Cirrus highlights the challenges C-suite leaders face post-recession to build a long-term, sustainable future for their businesses and the role HR departments play in helping them achieve this.

Download this Ipsos Loyalty case study to see how text analytics was used to reveal the customer loyalty landscape.

Download our brochure to learn about our portfolio, our approach and the 5 key questions that all HR Directors should know the answers to...

This report reflects what Ipsos Loyalty has heard during one-to-one conversations with the Ipsos Loyalty Council - around 30 senior leaders in customer management across a range of sectors.

Download our report for The Logic Group highlighting key findings on consumers and their use of mobiles, focussing on the new ways that consumers are choosing to engage with brands across many channels.

The Lloyd's Risk Index 2013 is based on a global survey of over 500 C-suite and board level executives conducted by Ipsos for Lloyd's during April and May 2013.

Venture captalists use EFM to fund specialist software companies to address company and customer needs alike.

In this handy `how to', the Ipsos Loyalty Council - a forum of senior customer experience / management professionals from across multiple sectors - offer their perspective.