Public opinion


Public opinion Publication

Public Service Reform: Measuring and Understanding Customer Satisfaction

This report presents the findings from a review of approaches to measuring and understanding customer satisfaction with public services, carried out by the MORI Social Research Institute for the Office for Public Services Reform (OPSR) at the Cabinet Office.
Public opinion Publication

Grey Power: The Changing Face

Society has a preoccupation with youth. Perhaps understandably the young are treasured and
nurtured as `our future', parents put the needs of their children before their own, voters and
governments demand education, education, education - it is the age `to be' and `to look'.
Public opinion Publication

Explaining Labour's Landslide

Explaining Labour's Landslide
Sir Robert Worcester & Roger Mortimore

Published 20 July 1999
£19.95 / $35 (inc p&p)
by Politico's
www.politicos.co.uk