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Most Americans have used virtual assistant to get answers to their questions
Still, human representatives are seen as best able to answer complicated questions
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Five ways to defend the customer during economic uncertainty
Now more than ever CX owners need to articulate the value of CX investments and how improvements in CX KPIs translate to revenue. Here’s a guide.
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Customers are back. What about customer service?
Our latest Thought Starter shares research exploring how Americans are responding to recent staffing and product shortages.
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[WEBINAR] Bikes, Trains & Automobiles…What is the new normal in consumer mobility?
Join us for a complimentary webinar as Ipsos’ automotive sector experts, Mike VanNieuwkuyk, John Kiser, and Chance Parker, share the latest research from our 2022 Mobility Navigator program focused on Shared Mobility.
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[WEBINAR] What the Future: Work
Join us to hear more about how work and life will blend in a more flexible future.
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The Courage to Grow: Learnings & Playbook for how to grow in inflationary times
Ipsos offers recent insights, tips and solutions playbook for how to drive growth in inflationary times.
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Global survey shows many are not comfortable talking about menopause
Gender gap in attitudes and knowledge about menopause is especially wide in the U.S.
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Whether dining out or dining at home, here’s what people want
As dining priorities continue to shift, grocery and restaurant brands must better understand what consumers are looking for in their dining experiences today.
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Welcome to the Metaverse
Our latest paper explores what it is now, what it will become and how you can be a part of it.
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COVID-19 Pandemic negatively affected many children’s mood and education, according to parents
Child Mind Institute survey explores traumatic events, treatment, impacts of the COVID pandemic, and the strategies families use to cope with these pressures