Consumer Behavior


Financial Security Publication

Americans want empathy and financial support from their bank

New research shows people expect their bank to have empathy in how it practices business, from support of individual financial needs to its own employees servicing customers.

Small uptick in U.S. consumer confidence

Americans’ sentiment about the current economic situation remains low, but their expectations about the future are bouncing back
Economy Survey

Future uncertainty: Why people don’t see a quick economic recovery from coronavirus

Consumer confidence and poll on economic outlook show doubts about recovery ahead.

U.S. consumer sentiment remains on pause

While pessimistic about the current economic environment and jobs situation, Americans remain optimistic about the future
Coronavirus Publication

Leveraging behavioral science to predict behavior change post Covid-19

View our on demand webinar to gain insights into ways your consumer’s behavior might shift or endure after the pandemic.

Global consumer confidence at its lowest in years

Consumer sentiment has declined sharply in almost every country
Coronavirus Survey

Anger Grows as Americans Become Acclimated to the ‘New Normal’

Conversations reflect renewed focus on preparation and preventative actions

As Americans are staying put, consumer confidence is not moving

After a precipitous fall, U.S consumer sentiment has barely changed over the past two weeks
Coronavirus Event

[WEBINAR] The Role of Research & Insights During the Pandemic

The Covid-19 crisis is unprecedented in the way that we have never recorded such a profound and rapid shift in consumer behaviors and attitudes