Customer Experience

This month's edition of Ipsos Update features recent Ipsos research and thinking on trust, customer experience, populism and nativism and our new edition of Flair South Korea.

Customers make decisions about brands that directly impact the bottom line: share of spend, retention and advocacy and are all crucial outcomes that you need to enhance to create sustained revenue growth or brand loyalty.

This, our fourth in a series of Lottery & Gaming webinars, focuses on driving customer experience, and therefore your business.

Head of Customer Experience (CX) at Ipsos, Jon Atkin, underlines the importance of choosing a consultative services partner alongside the right technology vendor

Learn more about the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.

View our on-demand webinar to learn more about leveraging intelligent agents and chatbots successfully.

Ipsos is delighted to be a sponsor of this year’s Medallia Conference. This year, Ipsos’ Bharath Vijayendra and Michael Moore will be sharing insights into Quantifying the Return on CX Investment (June 5 @10:15am). They are co-presenting with our client, Intercontinental Hotel Group.

As organizations across a wide spectrum of industries begin to adopt conversational interfaces (CUIs) such as chatbots to interface with customers online and manage questions in real time, ensuring a smooth user experience is the only path to success.

If you are committed to helping transform the health care environment and need proven insights to uncover opportunities, this podcast series is for you.