Customer Experience

View our on-demand webinar to learn more about leveraging intelligent agents and chatbots successfully.

Ipsos is delighted to be a sponsor of this year’s Medallia Conference. This year, Ipsos’ Bharath Vijayendra and Michael Moore will be sharing insights into Quantifying the Return on CX Investment (June 5 @10:15am). They are co-presenting with our client, Intercontinental Hotel Group.

As organizations across a wide spectrum of industries begin to adopt conversational interfaces (CUIs) such as chatbots to interface with customers online and manage questions in real time, ensuring a smooth user experience is the only path to success.

If you are committed to helping transform the health care environment and need proven insights to uncover opportunities, this podcast series is for you.

Hear our panel of CX experts share key trends we’ve observed through our research, and illustrate best-in-class customer experience practices through some of our favorite Hollywood movie quotes.

You can order milk, booze, ice, travel clothes, gasoline, shoes and even grandkids for rent for delivery on-demand at the touch of a smartphone app. Enter a megatrend that Ipsos calls the New Delivery Economy.

How to evoke an emotional response to leave strong branded memories. While we all know the importance of first impressions, this report highlights the significance of a good last impression.

The AMA examines customer experience trends across a number of industries, including the future of ride-sharing.

Join Ipsos and @GenPop writer/moderator @KateMacArthur for a live twitter chat examining the changing Affluent traveler during which our featured guest, Ipsos’ Michael Baer (@MichaelBaer1 @AffluentIntel), will discuss in detail the six Affluent traveler profiles.