Customer Experience

CX Signals GenAI
Artificial Intelligence (AI) Publication

CX Signals GenAI

Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews.
group of people walking on a street
Customer Experience Publication

Ethnography: an Unfiltered View of Reality

Learn more about why ethnographic research is ideal for exploring cultural practices, rituals, consumer behavior, routines and social norms.
Customer Experience and Behavioral Science — A Moment of Truth
Customer Experience Publication

Customer Experience and Behavioral Science — A Moment of Truth

Behavioral science experimentation has become increasingly widespread over the past few years, but there still exists a void between academia and industry. Is your business leveraging these advanced insights?
Customer Experience Publication

The Four Essential Steps for Building a Best-in-Class Customer Experience Culture

At Ipsos Loyalty, we always apply our four-stage conceptual framework when conducting discovery work with companies looking to developing a CX program.
Ipsos Loyalty Insurance Optimizer
Customer Experience Publication

Optimize your share among the independent agent network

How much money has your company left on the table in the last 10 years because it doesn’t understand the share among its independent agent base?
Customer Experience Publication

Customer Experience Management: A Step By Step Approach

Engagement. Insight. Action. Embedment. These are the four critical steps to implementing a successful customer experience management program.
Mystery Shopping Survey

Ipsos RDA Study Finds U.S. Dealerships Not Prepared for the EV Invasion

Electric Vehicle Sales Process Wrought with Inconsistencies
Customer Experience Survey

Nine in ten Americans Say That the Cleanliness of a Business is an Important Factor for Them When Deciding Whether They Will Be Repeat Customers or Not

Similar Proportions Agree that Cleanliness Can Elevate a Good Business into a Great Business
Customer Experience Event

[EVENT] SOCAP Annual Conference

Join Ipsos’ Andy Bedsworth at this year’s annual SOCAP Conference.
Customer Experience Event

[WEBINAR] Driving Contact Center Performance

In an effort to acquire and retain customers, thus growing their business, brands like yours are investing heavily in product innovation, and even more for marketing and advertising.
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