Customer Experience

Join Ipsos’ John Carroll at the world’s largest experience virtual event with more than 50 on-demand free webinars from the world’s most admired brands, including Ipsos!

What brands stood up despite adversity and in the wake of natural disaster in the US? If you are interested in seeing several examples and take part in a conversation about providing great customer experiences, join our live Twitter Chat.

Read this article to learn why financial services firms must forge connections in a virtual world

Join us for a complimentary webinar as we detail our four-stage conceptual framework designed to help point you in the right direction in terms of program design. Your future success depends on it.

What is Behavioral Science? What are some principles that are commonly applicable in the market research context? How does Ipsos leverage Behavioral Science in designing, analyzing, interpreting and activating customer experience research? What role can Behavioral Science play in better understanding emotional dimensions of customer decisions? How can Behavioral Science help you translate research insights into outstanding customer experience strategies and tactics?

Read this paper for exciting results from our research on research, proving among other outcomes, that one of the most effective ways to create an emotional connection is through the quality of customer-staff interactions.

Join Ipsos for a unique conference featuring experts and innovators who are blazing the trail to the pinnacle of customer experience.

Now, more than ever, the importance of executing channel-agnostic CX programs (in your stores, online and in call centers) that go beyond measuring service and operational standards is key to success.

Read our latest paper for tips and case studies about the importance of aligning brand promise with actual brand experience.