[EVENT] CX Council – Structuring the Unstructured

On 20 November, Ipsos MORI's CX Council reconvenes to discuss one of the hottest topics in the industry, unstructured feedback.

Complex customers, an ever-changing market and new technologies have many organisations struggling to form cogent strategies which demonstrate real return on their Customer Experience investment.

This afternoon event will demonstrate best practice and showcase future thinking on voice, unstructured feedback and how to turn it into compelling, practical intelligence. Plus, our CX experts will also give you an exclusive run through of our latest thinking and the chance to learn more about driving a Return on CX Investment (ROCXI).

We will joined by Brian Pressey, CX leader at TUI.

Brian will share his work on customer centricity and how TUI uses unstructured data to inform strategic and tactical business planning.

Attendees can enjoy the Dorchester's famed afternoon tea, the opportunity to network, discuss views and share challenges. Places are free but extremely limited, so please register now.

Customer Experience