Organisations are now focusing on customer experience (CX) by investing in voice of the customer (VOC) enterprise feedback management software (EFM) platform. However, C-Suite executives have not seen the return on their investment or impact on CX. Technology will continue to evolve at a rapid pace and be a pervasive force at the center of CX transformations. However, the big opportunity for organisations is to integrate holistically across
- CX Vision
- Enterprise Feedback Management (EFM) Platform
- Employee Experience (EX)
Join Ipsos' Vishal Chawla as he explores how this evolution in CX will play out.
Vishal Chawla, Senior Vice President, Customer Experience, US
[WEBINAR] The future with AI in healthcare market research
On September 4th, join us for a complimentary webinar, co-hosted with Intellus Worldwide, to hear Ipsos’ Innovation and Connected Health experts discuss how AI can help us achieve more with market research, and outline what we need to know in order to get the most out of AI.
The Forces of Customer Experience [Webinar recording]
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,