Customer Experience

Designing customer experiences that drive business success

Inflation, environmental sustainability, the future of mobility… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance.

What are the imperatives for survival and success of the physical store in a shifting commerce environment?

This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.

Seven steps to building a successful mystery shopping programme and increasing return on investment.

Machine learning and social data are great help for brands to spot unmet consumer needs and boost customer experience.

Join Ipsos CX experts to review the results of the Ipsos 2022 CX Global Voices Survey.

Neglecting to deliver differentiated, impactful customer experiences that show customers how much you value is a major risk. Here’s why.