Customer Experience

Two business women in conversation
Customer Experience Publication

The Advocacy Ripple Effect

Activating customer experience as the primary growth engine through word-of-mouth recommendations
Ipsos | ipsos update | climate change | women's forum | cx service design
Ipsos Update Publication

Ipsos Update – January 2023

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
​​Ipsos | Inflation | Solutions | CX Service design
Customer Experience Publication

What are customers’ expectations and needs of brands, as the cost-of-living increases?

Learn how to design and deliver the customer experience that will meet these changing expectations.
​​Ipsos | Inflation | Solutions | Mystery Shopping
Mystery Shopping Publication

How do we know if we are delivering the targeted standard of experience and, if not, take corrective action?

Make sure your customer interactions are in line with your brand promise with Mystery Shopping.
Ipsos Views | White Paper | Customer Experience
Customer Experience Publication

CX service design: creating emotional attachment and driving brand growth

Designing customer experiences that drive business success
Ipsos | ipsos update | society | inflation | mobility
Inflation Publication

Ipsos Update – December 2022

Inflation, environmental sustainability, the future of mobility… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
GOT30 | Ipsos
Customer Experience Publication

Got30: A vodcast about Customer Experience

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance.
Ipsos | commerce | customer experience
Customer Experience Publication

The Morphing Store: bricks and mortar evolution in a convergent commerce world

What are the imperatives for survival and success of the physical store in a shifting commerce environment?
Ipsos | luxury | customer experience | automotive | retail
Customer Experience Publication

The future luxury customer

This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.
Ipsos | Point of View | Ipsos Views | Mystery Shopping
Retail Publication

Designing a ‘Smarter’ Mystery Shopping Programme

Seven steps to building a successful mystery shopping programme and increasing return on investment.
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