Mystery Shopping

Discover Ipsos’s key ingredient to your CX and commercial success

How do your physical, digital, and contact centre channels stack up against the competition? How is your customer service performing?

Trump, Housing, Shopping … Ipsos Update explores the latest and research & thinking on key topics from Ipsos teams around the world.

Why organisations use Mystery Shopping, and its role within Customer Experience Measurement research

Make sure your customer interactions are in line with your brand promise with Mystery Shopping.

Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance.

Seven steps to building a successful mystery shopping programme and increasing return on investment.

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.

Ipsos is pleased to announce the acquisition of the Mystery Shopping business of the Maritz group, one of the largest mystery shopping service providers in North America.