Customer Experience


Customer Experience Publication

Listen to us - A selection of Ipsos' finest podcasts

Our experts and their guests chat about culture, emerging trends, product innovation, customer experience and much more.
Luxury Publication

Three key learnings on luxury and sustainability

Discover the three key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts
Customer Experience Publication

Embedding ESG in Experience

Strengthening customer relationships and doing right by the world.
Customer Experience Publication

Luxury and convergent commerce

Roundtable discussion hosted by Ipsos channel performance and customer experience.

[Webinar] CX lessons in love from Ipsos

Valentine’s Day LinkedIn Live: The secret recipe for designing, delivering, measuring and managing customer experiences.
Ipsos Update Publication

Ipsos Update – January 2023

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
Customer Experience Publication

What are customers’ expectations and needs of brands, as the cost-of-living increases?

Learn how to design and deliver the customer experience that will meet these changing expectations.
Mystery Shopping Publication

How do we know if we are delivering the targeted standard of experience and, if not, take corrective action?

Make sure your customer interactions are in line with your brand promise with Mystery Shopping.
Customer Experience Publication

CX service design: creating emotional attachment and driving brand growth

Designing customer experiences that drive business success