Customer Experience

Forces of CX AI
Customer Experience News

Forces of CX AI

Turn unstructured feedback into a roadmap for stronger customer relationships.
Ipsos | Webinar | Customer Experience | B2B
Customer Experience Webinar

[Webinar] NEXT LEVEL B2B CX

Driving a Return on your CX Investment (ROCXI) through better B2B CX measurement and management
Global voices of CX
Customer Experience Webinar

[Webinar recording] Global Voices of Experience 2023

Failure to deliver on brand promise to customers 4X higher when CX and EX not aligned.
Ipsos | Luxury roundtable | Sustainability | ESG
Luxury Publication

Three key learnings on luxury and sustainability

Discover the three key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts
Ipsos | Ipsos views |ESG
Customer Experience Publication

Embedding ESG in Experience

Strengthening customer relationships and doing right by the world.
Ipsos | Global luxury roundtable
Customer Experience Publication

Luxury and convergent commerce

Roundtable discussion hosted by Ipsos channel performance and customer experience.
Ipsos | Free Webinar | Customer Experience | Valentine's Day
Customer Experience Webinar

[Webinar] CX lessons in love from Ipsos

Valentine’s Day LinkedIn Live: The secret recipe for designing, delivering, measuring and managing customer experiences.
Ipsos | ipsos update | climate change | women's forum | cx service design
Ipsos Update Publication

Ipsos Update – January 2023

Inclusivity, climate change, broken-system sentiment… Ipsos Update explores the latest and greatest research & thinking on key topics from Ipsos around the world.
​​Ipsos | Inflation | Solutions | CX Service design
Customer Experience Publication

What are customers’ expectations and needs of brands, as the cost-of-living increases?

Learn how to design and deliver the customer experience that will meet these changing expectations.
​​Ipsos | Inflation | Solutions | Mystery Shopping
Mystery Shopping Publication

How do we know if we are delivering the targeted standard of experience and, if not, take corrective action?

Make sure your customer interactions are in line with your brand promise with Mystery Shopping.
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