27% of CX professionals admit that the experiences their organisations are delivering to customers are generally worse than promised.
View the recording of our webinar to hear from our global Customer Experience experts, as they unpack what's going on and what that might mean for you.
We share the results of the Ipsos CX Global Voices 2022 survey conducted among 1,000+ CX professionals, from over 65 markets. We delve into:
- Current state of play, how that’s changed and what the future holds
- Levels of CX maturity - who’s now ahead of the curve and who’s lagging
- CX challenges, including those relating to omnichannel delivery, data integration and the metaverse
- Top priorities for CX practitioners across the world - where there’s still work to be done and the opportunities that lie ahead.
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