In 2014, the Government published a report by the Open Data Institute and Fingleton Associates on open data and data sharing for banks. In January 2015, HM Treasury launched a call for evidence on how best to deliver an open standard for Application Programming Interfaces (APIs) in UK banking and to ask whether more open data in banking could benefit consumers. The Government has since asked the banking and FinTech industries to work together on the creation of a framework to introduce an open API and open banking standard in the UK.
Barclays commissioned Ipsos MORI to explore consumer and small business perspectives on possible use cases and on the permission based data sharing that would underpin the framework (open APIs). The research also sought to examine consumer expectations about the role of banks, third party service providers and regulators, and to consider the implications for consumer communication and engagement.
Our report summarises the findings of this research.
The hidden value of a retail store
A retail store is more than just a place from which to buy. A good (or bad) in-store experience can enhance or detract from customers' overall perceptions of your brand. Murray Goodwin from Ipsos MORI’s UK Customer Experience team shares his observations on the role of a physical store.
Black Friday: Shifting its Centre of Gravity
Ahead of Black Friday 2018, Tim Denison traces the history of a retail event that has evolved into a global phenomenon. But what is different now to previous years, what can retailers learn, and what shape can we expect Black Friday to take in the future?