The share of Britons who believe most public services are ready to listen to complaints has halved over the past 23 years, falling from 49% in 2002 to just 26% today, according to new research that reveals widespread feelings of powerlessness across the country – and among Reform UK supporters in particular.
Ipsos, along with Medallia, Inc., has announced the next step in its partnership with Volkswagen Group UK, marking the next phase in VWG UK’s customer experience journey.
Just under half of the British public name either Brexit or the NHS as a big issue for Britain, while one in five mention crime or immigration.
Public positive about the value of social housing in England; Important gaps in knowledge.
Britain ranks 10th out of 27 countries in Ipsos's new Inclusiveness Index.
How the NHS needs to keep its eye on the prize at the centre of integrated care, by Kate Duxbury, Ipsos; Don Redding, National Voices; Charlotte Augst, Richmond Group; and Imelda Redmond, Healthwatch
But there is still much that it could do better, writes Ben Page in the British Medical Journal (BMJ).
Half of the British public see the NHS as a big issue for the country, four in ten mention Brexit, and a quarter are worried about crime.
Artificial intelligence promises to revolutionise customers’ engagement with brands and organisations. But how do we realise the potential of AI to overturn the widespread perception that customer service is getting more automated and impersonal? Matthew Chatterton highlights five steps companies can take to ensure AI plays a positive role in delivering for customers.
The Ipsos Global Advisor Economic Pulse for May 2018 shows that the public have become more positive about the economy over the last year
