Consumer Behavior


U.S. consumer sentiment not improving despite lockdown easing

Poor jobs climate is driving down confidence; three quarters of Americans feel less comfortable making major purchases

Recent gains in consumer confidence vanish as index drops by nearly two points

Most Americans do not believe in a quick recovery after the lockdown is over

U.S. consumers’ sentiment reflects whether or not they believe in a quick recovery

Consumer confidence index inches up for the second consecutive week
Financial Security Publication

Americans want empathy and financial support from their bank

New research shows people expect their bank to have empathy in how it practices business, from support of individual financial needs to its own employees servicing customers.

Small uptick in U.S. consumer confidence

Americans’ sentiment about the current economic situation remains low, but their expectations about the future are bouncing back
Economy Survey

Future uncertainty: Why people don’t see a quick economic recovery from coronavirus

Consumer confidence and poll on economic outlook show doubts about recovery ahead.

U.S. consumer sentiment remains on pause

While pessimistic about the current economic environment and jobs situation, Americans remain optimistic about the future
Coronavirus Publication

Leveraging behavioral science to predict behavior change post Covid-19

View our on demand webinar to gain insights into ways your consumer’s behavior might shift or endure after the pandemic.

Global consumer confidence at its lowest in years

Consumer sentiment has declined sharply in almost every country