Customer Experience

The final edition of Ipsos Update of 2020 includes research and analysis on key topics including health, sustainability, gender equality and retail. We also look at public opinion on international security and the reputation of different countries around the world.

The science of strong relationships.

Delivering a Return on Customer Experience Investment: ROCXI.

Our monthly round-up of research and analysis from Ipsos around the world includes the latest on coronavirus, attitudes towards abortion, cultural response bias, and a focus on life in Russia, the US election and public perceptions in Ireland.

Ipsos’ Customer Experience team examines the approaches organisations can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.

What we know about consumers, customers and citizens and how marketers can act.

July 8 - This latest webinar is part of our ongoing programme to help our clients better understand the dynamics of the current situation.

This month’s round-up of research and analysis from Ipsos around the world includes the latest insights on the impacts of coronavirus and how we can plan for the future, customer experience – including the emerging health and safety agenda, attitudes to work, the second world war, and public opinion from New Zealand and Australia.

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.