Customer Experience

July 8 - This latest webinar is part of our ongoing programme to help our clients better understand the dynamics of the current situation.

This month’s round-up of research and analysis from Ipsos around the world includes the latest insights on the impacts of coronavirus and how we can plan for the future, customer experience – including the emerging health and safety agenda, attitudes to work, the second world war, and public opinion from New Zealand and Australia.

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.

Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,

Read our paper for tips on how to build consumer confidence in retail during Coronavirus and beyond.

Why customer experience still matters amid COVID-19 and social distancing.

On March 12, join Ipsos' Vishal Chawla as he explores how this evolution in CX will play out.

Join our free webinars on March 3 and 5.

On 20 November, the CX Council reconvenes to discuss one if the hottest topics in the industry, unstructured feedback.