Customer Experience

Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,

Read our paper for tips on how to build consumer confidence in retail during Coronavirus and beyond.

Why customer experience still matters amid COVID-19 and social distancing.

On March 12, join Ipsos' Vishal Chawla as he explores how this evolution in CX will play out.

Join our free webinars on March 3 and 5.

On 20 November, the CX Council reconvenes to discuss one if the hottest topics in the industry, unstructured feedback.

This month's edition of Ipsos Update features recent Ipsos research and thinking on trust, customer experience, populism and nativism and our new edition of Flair South Korea.

September 17 - Customers make decisions about brands that directly impact the bottom line: share of spend, retention and advocacy and are all crucial outcomes that you need to enhance to create sustained revenue growth or brand loyalty.

September 24 - This, our fourth in a series of Lottery & Gaming webinars, focuses on driving customer experience, and therefore your business.