Customer Insights

Telephone (CATI) and F2F (CAPI) data collection and fieldwork specialists Perspective rebrand as Ipsos, following acquisition in June 2025.

Panel agnostic online research specialists Alligator rebrand as Ipsos, following acquisition in June 2025

A sounding board, foresight hub, and strategic lens into the UK mortgage market through quarterly deep-dive discussions with active intermediaries and brokers.

Stand out from the crowd and develop memorable customer experiences with robust competitor benchmarking grounded in behavioural science and Consumer Duty outcomes.

Doing the right thing by employees is doing the right thing by customers

Why Mystery Shopping is a key element of the research toolkit to assess customer interactions and drive improvements.

Understanding the health of your relationship with customers is vital to sustain, broaden, and deepen customer relationships. For brands in the financial services sector, Consumer Duty only adds to this commercial impetus to treat customers fairly - the regulatory imperative has moved from adhering to rules to being guided by the core principle of acting to deliver good outcomes for retail customers.

Not Doomed to Repeat: learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Models

A holistic solution for ensuring your business can not only meet, but exceed The Consumer Duty standards.