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We found 361 results matching with your query. Refine by
  • Customer Experience

    Leadership Connections 2017: HR Driving Business Transformation

    Is your organisation currently going through transformation? The answer from the clear majority of HR leaders we spoke to was an emphatic ‘yes’. And the few who said they weren’t currently in a period of actual transformation did feel they were evolving or changing in some way.

    23 March 2017
  • Society

    Global View on World Water Day - Why Waste Water?

    The theme for World Water Day 2017 is “Why waste water?” and is in support of the United Nation’s Sustainable Development Goal 6.3 to improve water quality by reducing, treating and reusing wastewater.

    21 March 2017
  • Society

    South Africa - Economic Difficulties and a Small Ray of Hope

    Three in every ten adult South Africans believe things will take a turn for the better in the next year, while just over half believe that things will be about the same and a further two in every ten think that their families will be worse off in a year's time.

    28 February 2017
  • Customer Experience

    Drive Your Results With Target-Setting Analytics

    This white paper outlines key tenets of the roadmap for target-setting success. We will address the importance of determining the right overall VOC measures and laying the right foundations. This includes establishing a target time horizon for corporate VOC targets, determining relevant KPIs, cascading targets to operational units – and then tracking performance against targets.

    3 February 2017
  • Media & Brand Communication

    Big Data and Machine Learning: Where Are We Heading To?

    From Monday morning moans to Saturday night selfies, more information about our lives is being captured and analysed than ever before. In fact, over 90% of all available human data has been recorded in the last two years and is already being used to transform the world around us.

    31 January 2017
  • Consumer & Shopper

    Incremental versus Monumental Decision-Making

    How to Keep Up with the Pace of Business in the New Reality - In this article, we will describe an alternative incremental approach to decision-making that keeps up with the pace of business in today’s rapidly and fundamentally changing world.

    12 January 2017
  • Media & Brand Communication

    [WEBCAST] ARF: Maximising Your Marketing Budget

    On February 8, hear Ipsos’ Elissa Moses share our latest case studies in new resources and techniques in media research.

    8 January 2017
  • Customer Experience

    How “Word Of Mouth” Is Working In Russia

    Goods manufacturers want consumers to discuss the benefits of their products widely, and are glad to have “word of mouth” helping them in promoting goods and contributing to advertising efforts.

    5 December 2016
  • Customer Experience

    Are Your Customers Working Too Hard? The Australian Perspective

    Australian companies expect their customers to do too much to resolve bad experiences. Customers four times more likely to stop doing business with a company after negative experience.

    24 November 2016
  • Media & Brand Communication

    Authentic Storytelling: 5 Rules for the New Frontier of Marketing

    Why brands need to market with authenticity to win consumers' trust and outlines five steps to help you craft and curate more authentic stories.

    4 November 2016
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