Customer Experience


[WEBINAR] Customers: Who, What, When & Why

On July 11, during this two-part webinar session, we will share insights from our Loyalty research team. Join us for both, or just the one that is most relevant to your business challenges.

[WEBINAR] Stop Wasting your Money on Customer Journey Mapping

On June 27, join us to discover why using design thinking principles and applied behavioural science, Ideal Customer Experience (ICE for short) is a comprehensive proven approach to bridging the gap between knowing and doing.

[EVENT] Sentiment Analysis Symposium

On June 27, join Ipsos’ Trish Dorsey who will be presenting Using Sentiment Analysis to Identify Emotions, Provide Insight, Enhance Customer Experience and Prevent Churn.

The Future of Research in Kuwait - "The New Normal"

The Future of Research event series kicked off in the MENA region, with Kuwait being the first market to host it. The event entitled the New Normal, accommodated Ipsos through a half day program that took place at the prestigious corporate conference venue of Jumeirah Al Messilah Beach Hotel. The day began with an early morning power breakfast to break the ice and informally introduce clients to the Ipsos senior management team.

[WEBINAR] Applied Behavioural Science, The Sequel

On June 16, join us for this complimentary webinar during which we continue exploring ways Behavioural Science can be applied in a market research context.

[WEBINAR] Best-in-Class Customer Experience Culture: A 4-Stage Framework

We see success when organisations do a good job of translating their CX vision into a reality. But how do successful companies make that happen? View this recorded webinar for a better understanding of our four-stage conceptual framework designed to help point you in the right direction in terms of program design.

[WEBINAR] Because Customers Can Be ‘Irrational’: Incorporating Behavioural Science

At Ipsos, we not only have seasoned experts, but we have a history of helping clients to achieve truly meaningful results. On April 27, join us for complimentary webinar with answers to these questions, and yours!

[EVENT] Medallia Experience 2017

On April 18, Ipsos Loyalty is delighted to be a sponsor of America’s premier conference dedicated to helping clients win at the race to make customer experience their key differentiator.
Customer Experience Publication

The Essential Steps for Building and Maintaining a Best-in-Class Customer Experience Culture

There’s no doubt that CX is a big business and it’s getting bigger. Some estimates put the measurement and implementation of CX programmes at $11 billion globally by 2020.