Customer Experience

Revisit our virtual workshop featuring tips on incorporating Storytelling best practices in your research to help drive brand success.

Ipsos’ customer experience experts share four key areas to focus on when developing AI tools: Fairness, Accountability, Security, and Transparency.

During this on demand webinar we discuss why product accessibility matters, including expanded market reach, reduced legal risk and enhanced brand loyalty and customer satisfaction.

When properly orchestrated, it yields more effective Return on Advertising Spend, higher conversion, more repeat/frequency, greater retention, more advocacy, and increased share of wallet.

While customers are willing to accept the increased cost of goods sold due to inflation, they are unwilling to accept having credit and debit surcharge fees passed onto them.

Listen in as our Customer Experience research experts reveal the four core tenets of a successful firm-intermediary B2B relationship.

A slew of consumer concerns are having a ripple effect on every major player in the EV industry. Here’s how to regain momentum.

Convenience stores and gas retailers must look to deliver on newer expectations, such as providing hand sanitizing stations throughout the retail, fuel dispensing and transition areas.

Discover the three key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts