[WEBINAR] Customer Experience for Financial Services

Mind the Gap

Brand promise vs actual customer experience; what is the impact for the financial sector?

CX Journey Management

Can we address the misalignment in promise vs actual experience? How to transition from touchpoint management to journey management?

Voice of Customer

How to capture customer feedback in real-time and drive inner and outer loop change?

Join this free Ipsos webinar to find out our answers to all those questions and more, and get access to exclusive Ipsos data & insights.

Session 1: March 3

Session 2: March 5

Speakers

  • Richard Korn
    Executive Director, Customer Experience and Mystery Shopping, Hong Kong

Other events