Mind the Gap
Brand promise vs actual customer experience; what is the impact for the financial sector?
CX Journey Management
Can we address the misalignment in promise vs actual experience? How to transition from touchpoint management to journey management?
Voice of Customer
How to capture customer feedback in real-time and drive inner and outer loop change?
Join this free Ipsos webinar to find out our answers to all those questions and more, and get access to exclusive Ipsos data & insights.
Session 1: March 3
Session 2: March 5
Richard Korn, Executive Director, Customer Experience and Mystery Shopping, Hong Kong
The Forces of Customer Experience [Webinar recording]
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,
[WEBINAR] Innovation through the consumer lens
November 12 - Even established financial brands are at risk of losing influence and market share as innovative new entrants begin to inspire and occupy the attention of consumers. So, what is it that is appealing to consumers, and why aren’t we listening to them more?