Retail

This roundtable discussion was hosted by Ipsos Channel Performance and Customer Experience.

Seven steps to building a successful mystery shopping programme and increasing return on investment.

Inflation, the environment, Covid-19 and the war in Ukraine are all forces brands and retailers must consider ahead of Black Friday and Christmas shopping.

Join us on 17th November for a new KEYS webinar

Convergent commerce is the integration of online and instore experiences that allow shoppers to buy from anywhere, anytime, anyhow. The pandemic accelerated the digital transformation of shopping, ushering in a huge surge in expansion of multi-channel experiences for consumers, including mobile, social and livestreaming commerce, direct-to-consumer, buy-online-pickup-in-store (BOPIS), to name a few. As a result consumer journeys have changed, becoming more complex and less linear, based on their own commerce ecosystems of default go-to brands, retailers, channels and touchpoints.

Integrating retail into consumers’ everyday lives

This video series explores how the shopper landscape is changing and the new forms of commerce which are emerging.

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.

September 21, Alison Chaltas and Manuel Garcia-Garcia have been selected to present at ESOMAR Congress Insights Festival 2021!