Retail


Omnichannel Publication

Short hits of retail truth

This video series explores how the shopper landscape is changing and the new forms of commerce which are emerging.
Customer Experience Publication

Driving compliance at the frontline

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
Retail Event

[EVENT] Riding the ups & downs of today’s omnichannel shopper landscape

September 21, Alison Chaltas and Manuel Garcia-Garcia have been selected to present at ESOMAR Congress Insights Festival 2021!
Women Publication

Ipsos Update – April 2021

Our monthly round-up of research and analysis from Ipsos teams around the world covers a range of topics from gender equality and parenting to retail trends and how advertising becomes famous.
Retail Publication

The Retail Rollercoaster

Riding the ups and downs of today’s omnichannel shopper landscape.
Retail Survey

KPMG/Ipsos Retail Think Tank publish their Annual Review 2020

A comprehensive view of the British retail sector over the year 2020
Shopper Webinar

KEYS - Roller coaster retail [Webinar recording]

This webinar is the third in our new Ipsos series, dedicated to helping our clients better understand the dynamics of today as they prepare for tomorrow.
Retail Webinar

Maximising sales in uncertain times [webinar recording]

With online sales increasing and many consumers still nervous about shopping in-store, it is imperative that retailers maximise every sales opportunity that arises among the customers who are willing to visit their stores.
Retail Publication

How Ipsos are already planning for retail, office and public space recovery

As we approach the ‘new normal’ we have been working hard to develop solutions to maximize social distancing awareness. Naturally this applies to all locations; retailers, offices, warehouses, public places and transport hubs to name just a few. For many years we have been installing our Occupancy solution however, given the current situation, we have developed this further. The Social Distancing Live Occupancy Solution was designed for essential retailers in mind but now, as we approach life 2 meters apart, this solution is being implemented in office buildings as well as retailers.