Evaluation of the Flow Coaching Academy programme for the Health Foundation
In 2019, the Health Foundation appointed Ipsos, working with the Strategy Unit, to evaluate the Flow Coaching Academy programme. The programme empowers health and care staff to improve patient flow in the health and care system, by spreading a common purpose, language and method for quality improvement.
Improving Consumer Duty Outcomes Through Customer Experience
Understanding the health of your relationship with customers is vital to sustain, broaden, and deepen customer relationships. For brands in the financial services sector, Consumer Duty only adds to this commercial impetus to treat customers fairly - the regulatory imperative has moved from adhering to rules to being guided by the core principle of acting to deliver good outcomes for retail customers.
Despite continued pressures on the NHS, maternity service users report an improved experience in the 2023 Maternity Survey
Anita Jeffreson and Holly Brown look at results from the 2023 NHS Maternity Survey, coordinated by Ipsos on behalf of the Care Quality Commission, to see what the data tells us about the maternity services’ recovery from the pandemic.
ESG: A hidden driver of brand success in healthcare
Global concerns are usually dominated by immediate issues. But when we ask what worries the world, our data show that climate change, poverty and social inequality remain the constant and significant worries that unite people across the globe. But, what does ESG mean for life science companies and the healthcare industry?