Customer Experience

CX Global Insights 2026: Die Zukunft des Kundenerlebnisses gestalten

Customer Experience Veröffentlichung

CX Global Insights 2026: Kundenerlebnisse der Zukunft gestalten

Profitieren Sie von der umfassendsten Benchmark‑Studie am Markt. Verwandeln Sie Daten in messbare CX‑Verbesserungen und steigern Sie Ihren ROCXI (Return on CX Investment).

29.05.26

Customer Experience Veröffentlichung

Service with a smile?

Delivering customer experience in the face of mask wearing.

01.03.21

Delivering a Return on Customer Experience Investment: ROCXI | CX | Ipsos

Customer Experience Veröffentlichung

Money talks or budget walks

Delivering a Return on Customer Experience Investment: ROCXI.

12.11.20

Business Umfrage

Neuer CX Head bei Ipsos

Hamburg/München/Nürnberg, 11. November 2020 – Seit einigen Wochen führt Matthias Kraus das Customer Experience Geschäft bei Ipsos in Deutschland.

11.11.20

Customer Experience Veröffentlichung

The Forces of Customer Experience

Die Wissenschaft von starken Beziehungen in herausfordernden Zeiten

28.09.20

Customer Experience Veröffentlichung

When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

Ipsos’ Customer Experience team examines the approaches organisations can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.

28.08.20

Ipsos Update | Customer Experience | Coronavirus | emerging health and safety agenda | attitudes to work | Ipsos

Coronavirus Veröffentlichung

Ipsos Update - June 2020

This month’s round-up of research and analysis from Ipsos around the world includes the latest insights on the impacts of coronavirus and how we can plan for the future, customer experience – including the emerging health and safety agenda, attitudes to work, the second world war, and public opinion from New Zealand and Australia.

01.06.20

Understanding the coronavirus crisis | COVID-19 | Ipsos | Signals

Coronavirus Veröffentlichung

Signals #5: Understanding the coronavirus crisis

This fifth edition of our Signals digest continues to bring together Ipsos’ latest research on coronavirus, including new POVs, country insights, and the latest from the public opinion tracker.

07.05.20