Insights Hub

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• Investors Survey

  Customer Service: Fluid in Character but Consistent in Importance

  Customer service has been seen consistently as an important factor to both consumers and opinion-leaders when making their judgements and decisions about companies in the UK Financial Services industry, writes Alex Moss.

  18.11.13
• Economy Survey

  Satisfaction with Banking Customer Service

  An Ipsos survey for Chameleon PR has found that the top three points for improving customer service in GB are enabling customers to bank when and how they want (49%), friendly and knowledgeable staff (45%) and easy access to the branch (39%).

  18.11.13
• Reputation Publication

  Reputation Council - November 2013

  The eighth sitting of the Reputation Council brings together over 100 senior communicators from some of the most respected corporations in the world. This wave of research investigates the case for enlightened self interest, capitalising on reputational equity, reputation and business strategy and the challenges and opportunities of social media.

  18.11.13
• Politics Survey

  Police and Crime Commissioners: one year on

  Research Director, Ashley Ames discusses whether the public are aware of Police and Crime Commissioners and their role, one year on from the inaugural elections.

  15.11.13
• Politics Survey

  The challenges of rolling out a mobile offering in the retail sector

  Fiona Moss blogs on our research for The Logic Group and looks at some of the challenges facing retailers wishing to engage with their customers using mobile technology.

  15.11.13

• Pulse Check

  Pulse Check delivers key insights from Ipsos' Political Monitor, Political Pulse, and Public Services data, along with reactive polling, to help you navigate the evolving political landscape.

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• Politics Survey

  Half of Britons feel no benefit of economic growth

  The latest Ipsos Political Monitor shows that half of Britons feel the recent economic upturn has had no impact on their standard of living (48%). Just one in seven (14%) say it has had a great deal/fair amount of impact.

  15.11.13
• Housing Survey

  Nearly half the public think house prices in their area are currently too high

  According to an Ipsos poll conducted for BBC Panorama, 46% think house prices in their area are currently too high whilst fewer than one in ten (9%) think house prices are too low.

  12.11.13
• Economy Survey

  Google eTowns Canada Methodology

  A description of the methodology behind selecting the winner of Google eTowns in Canada

  12.11.13
• Politics Survey

  The `bedroom tax'; what the public think, and why

  Research Director, Ben Marshall discussed Ipsos's research on attitudes to the `bedroom tax', and why the public holds those views.

  11.11.13
• Housing Survey

  More support than opposition for `bedroom tax', but policy divides opinion

  More of the public support than oppose the reduction of housing benefit for under-occupying social housing tenants, according to an Ipsos poll conducted for the Department for Work and Pensions (DWP) published today.

  08.11.13
• Politics Survey

  Ipsos and King's College International Development Institute release new research on emerging markets

  A new survey by Ipsos for King's College International Development Institute of public attitudes in the emerging markets reveals that despite an economic downturn and political troubles, the USA is still considered the country to look to for the right ideas about the economy and jobs.

  07.11.13