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  • Customer Experience Publication

    When Difference Doesn’t Mean Different

    Running global Customer Experience studies provides both better value for money than individual country studies and a degree of standardization across markets. However, their validity remains at risk from an age-old research problem: cultural bias.
  • Customer Experience Publication

    Mystery Shopping in the Luxury Industry

    Discover the techniques top-end retailers use to maintain an excellent Customer Experience and how Ipsos designs luxury mystery shopping programs that can benefit retailers of any calibre.
  • Public Health Publication

    Brands help consumers hire good health habits

    There are many reasons people try to eat healthy. Some people try because they have to, for instance if they have a health issue. Others do so because they “want to” (e.g., they want to feel better in a swimsuit.) Each of these can pose an opportunity for a brand or product to fill that need, if the brand can learn some new habits, too.
  • Healthcare Publication

    Who connects us to connected health?

    Millions of people increasingly use digital technologies to track their health, not their diseases. Connected devices monitor their workouts, diets, heart rates and sleep. The subsequent exponential rise of health data is transforming healthcare, much as data and analytics are disrupting most industries.
  • Healthcare Publication

    Today’s cost realities shape tomorrow’s fear

    In our global healthcare survey, only one in five people said they think the cost of healthcare for their family will get better in the next decade.
  • Healthcare Publication

    New Technologies Key Helping As We Get Older

    Everything you need to know about the demographics of healthcare can be found in West Bloomfield, Michigan.