New research carried out by MORI jointly on behalf of Postwatch and Postcomm shows wide variations in customers' experiences of urban post offices. Researchers visited over 300 of the largest post offices in urban areas and assessed the whole post office experience including: queuing; quality of advice (including product knowledge, proactive questioning and customer handling); the post office environment, including availability of information and services both inside and out; facilities for the disabled. As a part of the exercise, researchers also sent and received packages to assess receipt, transit time and damage. Main findings include:
Labour's lead over the Conservatives remains in November's MORI Political Monitor. It currently registers 35% support among those certain to vote (down four points on October's measure). The Conservatives are at 31%, up two points, with the Liberal Democrats on 23% (up one). Ratings of both Tony Blair and Michael Howard remain negative, by a 2:1 margin. Defence and foreign affairs remains, in the eyes of British voters, the most important issue facing Britain today, although those who say the NHS and Health is most important has gone down, slightly, from 36% last month to 32% this month. After hitting 20% in October (the highest level for four years), mentions of pensions/social security have fallen to 12%.
Labour's lead over the Conservatives remains in November's MORI Political Monitor. It currently registers 35% support among those certain to vote (down four points on October's measure). The Conservatives are at 31%, up two points, with the Liberal Democrats on 23% (up one). Ratings of both Tony Blair and Michael Howard remain negative, by a 2:1 margin. Defence and foreign affairs remains, in the eyes of British voters, the most important issue facing Britain today, although those who say the NHS and Health is most important has gone down, slightly, from 36% last month to 32% this month. After hitting 20% in October (the highest level for four years), mentions of pensions/social security have fallen to 12%.
MORI's latest Delivery Index survey, conducted for the Financial Times, shows that the public remain divided over whether the Government's policies will improve the state of the economy. The public also remain sceptical about the Government's ability to improve public service in the long term, although trends on both these areas have improved since 2003.
If an authority is perceived to provide generally good quality services and good value for money, then it is highly likely to also achieve strong satisfaction ratings. Indeed, perceptions on these attributes are consistently shown to be the strongest drivers of overall satisfaction across different studies and across key sub-groups within the population.
This report highlights some key areas where further collection of data would be helpful in providing evidence to explore various hypotheses around the drivers of satisfaction
Pulse Check
Pulse Check delivers key insights from Ipsos' Political Monitor, Political Pulse, and Public Services data, along with reactive polling, to help you navigate the evolving political landscape.
Labour's first post-war Prime Minister, Clement Attlee, has been voted as the most successful British Prime Minister in the 20th century, according to a survey conducted by MORI and the University of Leeds among academics specialising in 20th century British history and politics.
Keeping in touch using a home PC can lead to tension in the home, with 90% of home PC users who use email to keep in touch saying they argue with other family members over who gets to use the PC.
Ratings of local government fluctuate over time, with perceptions of the institution consistently less well regarded than individual service areas. Latest findings show signs of a potential recovery after notable declines in ratings since the late 1990s. When asked to identify reasons for satisfaction/dissatisfaction with their local authority, residents typically find it difficult to pinpoint specific reasons, highlighting the complex set of issues which underpin a council's reputation. If an authority is perceived to provide generally good quality services and good value for money, then it is highly likely to also achieve strong satisfaction ratings. Indeed, perceptions on these attributes are consistently shown to be the strongest drivers of overall satisfaction across different studies and across key sub-groups within the population.
The 2004 Holiday Survey conducted by MORI for ABTA has found that the internet is now firmly established as a booking tool for holidays. One in five (19%) holidaymakers now book their package holiday online — six times the number that were doing so in the year 2000.
Britons are now much more willing to take action to reduce climate change than Americans, who remain unconvinced of the need to change their behaviour, despite being the world's biggest polluter. Recent research by MORI for the Climate Group shows that Great Britain's population is more willing to consider 'acting now' to tackle climate change than is the US (63% vs 46%). By contrast, Americans are more hesitant, saying that 'wait & see' is the preferable course of action (41% vs 27% in Britain).
According to new research conducted by MORI for the National Association of Pension Funds (NAPF), the rate of closure of private sector final salary schemes has slowed considerably. In the 2004 survey it is reported that 10% of such schemes have been closed in the past 12 months, a figure less than half that seen in 2003 (26%) and similar to the level of 2001. The suggestion is that most of those final salary schemes that are likely to close to new members have now done so.
