Innovation & Knowledge

Consumer & Shopper

Current account switching has been on hiatus for the last six months. Will things start to turn around as we approach the end of 2020?

Leo Brownstein of the Financial Research Survey team looks at the impact the COVID-19 pandemic has had on current account switching, and why things might start to pick up in 2021.
17 December 2020
Financial Services
Consumer & Shopper

Black Friday 2020: Time to breathe new life into the long-standing retail event

Black Friday 2020 will be like no other. It could make or break retailers’ years. It could mark the death knell of Black Friday itself.
19 November 2020

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Discover Ipsos MORI Research Highlights

Our monthly round-up of the latest Ipsos research, analysis and insight from the UK and internationally

Ipsos MORI Research Highlights

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Consumer & Shopper

Insuring loyalty – how devoted customers might stop being punished

Jamie Talmage explores why plans to ban insurers from overcharging loyal customers will be welcomed by many.
14 October 2020
Financial Services
Consumer & Shopper

Driving quality

Quantifying the connection between quality and loyalty in automotive purchase.
6 October 2020
Consumer & Shopper

Bigger innovations require bigger data

Using consumer “signals” to identify new Innovation Spaces.
11 September 2020
Consumer & Shopper

Clean, green and affordable: Striking a balance between sustainability, hygiene and value in packaging

In a COVID-19 world, companies that can balance sustainability, hygiene and value will build long-term reputational equity and greater chance of success.
6 August 2020
Consumer Goods
Consumer & Shopper

A little happiness goes a long way: How to grow a premium brand during a recession

It may be natural to think premium brands do badly during a downturn, but premium brands viewed as affordable indulgences can do better in a recession.
29 July 2020
Consumer & Shopper

Get on board the (savings) equality train

Alpa Shah examines the rapid exacerbation of wealth inequalities in the cash savings market as a direct result of the COVID-19 crisis and argues this is unlikely to change without radical, yet sensitive solutions.

24 July 2020
Financial Services
Consumer & Shopper

Adapting product testing in challenging times

Be contactless, leverage technology, get social.
17 July 2020
Consumer & Shopper

COVIDWATCH: Was it really the Great British Piss Up?

Our ethnography team have been following Britons as they begin to go back to the pubs following the easing of coronavirus lockdown rules.
7 July 2020
Culture
Consumer & Shopper

Ipsos’ Consumer Health & Safety Index

As the economy and businesses continue to reopen, brands must take steps to ensure consumers feel safe when shopping. With consumer tensions at an all-time high, organisations might only get one chance to get this right. Ipsos’ Consumer Health and Safety Index is here to help.
24 June 2020
Retail
Consumer & Shopper

Video Mystery Shopping – Closer to real

Video research can get us closer to real, consumer-led insights. So, shouldn’t you put video at the centre of more of your mystery shopping?
22 April 2020

Current account switching has been on hiatus for the last six months. Will things start to turn around as we approach the end of 2020?

Black Friday 2020: Time to breathe new life into the long-standing retail event

Features

Discover Ipsos MORI Research Highlights

Insuring loyalty – how devoted customers might stop being punished

Driving quality

Bigger innovations require bigger data

Clean, green and affordable: Striking a balance between sustainability, hygiene and value in packaging

A little happiness goes a long way: How to grow a premium brand during a recession

Get on board the (savings) equality train

Adapting product testing in challenging times

COVIDWATCH: Was it really the Great British Piss Up?

Ipsos’ Consumer Health & Safety Index

Video Mystery Shopping – Closer to real