Innovation & Knowledge : Customer Experience | Ipsos MORI

Customer Experience

The Millennial Influence - 2017

How Millennials of Asia will shape tomorrow's payments landscape.
8 May 2017
Financial Services
Customer Experience

EY EMEIA Fraud Report 2017

Senior managers are failing to set the right tone on business ethics finds EY's EMEIA Fraud Survey based on research by Ipsos MORI Loyalty.
7 April 2017
Financial Services

Customer Experience

Leadership Connections 2017: HR driving business transformation

How is HR driving transformation? Download new research from Ipsos MORI and Cirrus.
20 March 2017
Consumer Goods
Customer Experience

Industrial Capital Expenditure Survey 2017

Arcadis commissioned Ipsos MORI to conduct research with senior property executives to support a cross-sector, global exploration of capital planning and delivery in industrial manufacturing markets.
16 February 2017
Consumer Goods
Customer Experience

Getting Sticky

Roger Sant of Ipsos Loyalty discusses how to create a framework for assessing customers' emotional attachment to a brand and the value of this emotional attachment.
8 February 2017
Consumer Goods
Customer Experience

The Millennial Influence

In this paper VocaLink, following Ipsos research, continues to explore trends in millennials' current payment behaviour and how millennials see payments operating in the future.
15 November 2016
Consumer Goods
Customer Experience

Fighting Fraud

Ipsos MORI was commissioned by Vocalink to conduct research into people's attitudes, concerns and expectations regarding the usage and sharing of personal financial data to combat fraud.
8 November 2016
Consumer Goods
Customer Experience

The Millennial Influence

In this paper VocaLink, following Ipsos research, explores trends in millennials' current payment behaviour and looks at how millennials see payments operating in the future.
27 October 2016
Consumer Goods
Customer Experience

Healing the Pain

A report from Ipsos Loyalty exploring how more intelligent case management and closed loop systems can maximize ROI and reduce customer complaints and churn
19 September 2016
Consumer Goods
Customer Experience

Getting Started in Text Analytics

It is essential to choose the right text analytics tool to meet your research goals. In this thought piece we explore some of the key questions to ask before beginning a text analytics programme.
1 September 2016
Consumer Goods