Innovation & Knowledge : Customer Experience

Customer Experience

Mystery shopping in the luxury industry

In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.
6 July 2018
Luxury
Customer Experience

Changing gear: How mystery shopping drives a better automotive CX performance

What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from one? Jakub Hankovský explores the different options available to manufacturers, importers and dealerships, and how a well-executed campaign can fuel a better customer experience for customers and employees alike.
6 July 2018
Automotive

Features

Discover Tech Tracker

Ipsos MORI's Tech Tracker is a quarterly, GB nationally representative survey which measures the emerging trends and developments in technology, allowing brands to identify valuable consumer focused opportunities.

Tech Tracker

Mystery shopping in the luxury industry

Changing gear: How mystery shopping drives a better automotive CX performance

Discover Tech Tracker

When difference doesn’t mean different: Understanding cultural bias

Get Fair or Fail: Why Fairness is Key to Business Success

Great Expectations: Are service expectations really rising?

The Millennial Influence - 2017

EY EMEIA Fraud Report 2017

Leadership Connections 2017: HR driving business transformation

Industrial Capital Expenditure Survey 2017

Getting Sticky