DHL Supply Chain UKI’s Customer Experience Management programme has evolved from a simple survey into a cultural success story.
Closed loop is a core component of effective VoC programmes today, yet execution levels vary significantly. Learn how to implement a truly effective closed-loop feedback system.
Keep your Voice of the Customer (VoC) program fresh and effective with ongoing improvements and innovative tweaks.
Find out the key takeaways from AXA Health's award-winning VoC program: Empowering storytelling across departments, prioritising customer segments for maximum impact.
Designing empathetic and meaningful experiences.
Not Doomed to Repeat: learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Models
The new ‘UK CX Report’ in conjunction with Engage media gives a comprehensive analysis of the current challenges that impact customer behaviour.
Discover 3 key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts
Strengthening customer relationships and doing right by the world.
In this webinar and eBook Book, our CX experts bring together their shared expertise in choosing the right CX platform.
