Designing empathetic and meaningful experiences.
Not Doomed to Repeat: learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Models
The new ‘UK CX Report’ in conjunction with Engage media gives a comprehensive analysis of the current challenges that impact customer behaviour.
Discover 3 key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts
Strengthening customer relationships and doing right by the world.
In this webinar and eBook Book, our CX experts bring together their shared expertise in choosing the right CX platform.
Ipsos brought together experts from various industries representing the Luxury sector for a guided closed-door discussion
Measuring customer effort in isolation is not enough. Organisations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.
Three focus areas for driving growth.
How to align brand promise and customer experience for business success
Exploring the demand for more immersive experiences as we move into a more digital world.
With spending and digital credit on the rise, how can businesses create a great customer experience using flexible payment options while ensuring they aren’t putting more vulnerable customers at risk?
