Why the satisfaction gap in Veteran and private healthcare calls for change
Veterans and civilians are on the same page about healthcare issues — but not the care they receive.
By and large, both groups rank healthcare priorities similarly, whether the issue is access to quality hospitals and treatments (64% of Veterans vs. 62% of the general population) or how people are treated by the healthcare system (45% to 44%, respectively).
What’s different, however, is their satisfaction with how those needs are met. An Ipsos study found that 80% of Veterans who receive all or some VA benefits rate their healthcare as good or very good. That’s quite the endorsement, given only 70% of Americans in general feel the same, says Sarah Saxton, a senior vice president in Ipsos' Public Affairs practice.
“Healthcare providers will need to understand the satisfaction gap between veterans and civilians in order to bridge it.”
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What veterans know about their benefits and services
Ipsos Top Topics: Health and Wellness