Research Executive (Customer Experience)
Position Title:
Research Executive
Division/Department:
Customer Experience
Key Responsibilities:
- Provide quotes for and run small projects; know the ropes
- Demonstrate awareness of the financial status of jobs and the impact of one’s actions on profitability (budget vs. spend)
- Takes control of one’s job problems and standard of work, seeking assistance as required
- Work the data; check simple data accurately and make logical recommendations
- Draft basic proposals, reports and presentations, displaying appropriate knowledge for experience level
- Interpret group findings on basic projects, draw conclusions and write reports from charted analysis (qualitative research only)
- Take notes for senior moderators, moderate basic groups competently and contribute to group debriefings. Start to use projective and other advanced techniques and design a competent and fluent discussion guide for most projects (qualitative research only)
- Maintain client relationships by liaising effectively with clients on project-related information and progress updates/preparing weekly reports; measure to be set through review process (guideline target – 20% of time)
- Learn and demonstrate high standards of client service
- Abide by the quality excellence procedures and apply them effectively
Pre-requisites:
- Previous market research exposure an advantage
- Knowledge of basic statistics an advantage
- Experience in questionnaire design, table specifications and project management essential for established positions
- Good communication skills, written and oral
- Sound problem-solving skills
- Able to work under pressure and meet aggressive deadlines
- Exceptional time management skills