Kërko
Customer Experience Advisory
Driving continuous Customer Experience (CX) improvement and customer centricity.
Customer Experience Analytics
Enabling organisations to ensure their Customer Experience (CX) delivers on their Brand Promise.
Voice of the Customer
Listening to the Voice of your Customers (VoC). Creating a single source of customer truth.
Customer Experience
Delivering a Return on Customer Experience Investment (ROCXI).
Employee Relationship Management
Providing research and consultancy services for employee engagement, leadership and change management.
Political and Public Opinion Polling
Understanding and informing public opinion and politics.
Media Development
Uncovering how and why content and platform choices are made, to support media companies in reaching, engaging and monetising audiences.
Mystery Shopping
Measuring the delivery of Brand Promises – across every market, customer touchpoint and channel.
Corporate Reputation
Unlocking the value of reputation by building trust with your stakeholders.