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Customer Experience

Up close and personal: Humanising omnichannel

Humanising omnichannel means seamless customer journeys are just the start.

3 January 2022
Customer Experience

Channel Performance Management

Three focus areas for driving growth.

4 November 2021
Customer Experience

How Mystery Shopping Drives Better Automotive CX Performance

Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?

19 July 2018