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CX Global Insights 2025 Sneak Peek

エクスペリエンスにESGを組み込む

顧客との関係を強化し、世の中に正しく貢献する

The Key To Your CX Success

Finding the right customer experience KPI for your business

Service with a smile?

Delivering customer experience in the face of mask wearing.

Money talks or budget walks

Delivering a Return on Customer Experience Investment: ROCXI.

[WEBINAR] The Forces of Customer Experience

Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,

The Forces of Customer Experience

The science of strong relationships in challenging times.

Corona Virus in China: Impact and Recovery

After more than two months of fighting against Corona Virus, great progress has been made in China and situation is getting better. But with infections breaking out globally, the virus is not contained and people need to make great efforts to resist the virus. Ipsos analyses the impact and recovery in China and hope to provide more information and reference to brands.

Straw Wars: Plastic Reduction - a new battleground for Brand Reputation

Global concern over environmental issues has intensified recently. Ipsos research alone shows that 71% of global consumers agree that single-use plastic products should be banned as soon as possible. The backlash against plastic is on – and for brands with plastic in their supply chain, this represents both a reputational threat and an opportunity …

Customer Experience Advisory

Driving continuous Customer Experience (CX) improvement and customer centricity.