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  • Customer Experience

    Mystery Shopping in the Luxury Industry

    In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.

  • Society

    Ipsos Update - August 2017

    Welcome to the August edition of Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world.

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