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Customer Experience Advisory
Driving continuous Customer Experience (CX) improvement and customer centricity.
Voice of the Customer
Listening to the Voice of your Customers (VoC). Creating a single source of customer truth.
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Customer Centricity: from Stance to Reality
More than ever, customers have a powerful influence on their relationship with brands. Their voice matters and they can have a strong impact on a brand’s behaviour.
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‘Natural’ food: What Does it Mean to Consumers?
Consumers are more conscious than ever about the safety and trustworthiness of food and drink, which has led to an increase in the use of terms such as ‘natural’ on packaging.