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We found 13 results matching with your query. Refine by
  • Customer Experience

    Empowering People Teams; Navigating 2025 and beyond

    Successful People Strategy begins with enabling the People Team

    2 September 2025
  • Customer Experience

    CX Global Insights 2025: Unlocking the Future of Customer Experience

    Elevate Your CX Strategy with Data-Driven Insights

    24 June 2025
  • Customer Experience

    How inflation affects customer experience expectations

    Neglecting to deliver differentiated, impactful customer experiences that show customers how much you value is a major risk. Here’s why.

    8 August 2022
  • Customer Experience

    Bringing the patient voice to the fore

    Using social data to understand how to bring more empathy into the HCP-patient relationship in changing healthcare environments

    18 May 2021
  • Customer Experience

    Driving quality

    Quantifying the connection between quality and loyalty in automotive purchase.

    6 October 2020
  • Consumer & Shopper

    Ipsos Loyalty

    Ipsos Loyalty is the global leader in customer experience, satisfaction and loyalty research with over 1,000 dedicated professionals located in over 40 countries around the world. Our creative solutions build strong relationships which lead to better results for our clients. This has made us the trusted advisor to the world’s leading businesses on all matters relating to measuring, modeling, and managing customer and employee relationships.

    18 August 2016
  • Customer Experience

    Mystery Shopping

    Mystery Shopping is about more than just performance measurement.

    18 August 2016
  • Customer Experience

    Hotel & Travel: Case Study - Guest Satisfaction Survey

    Case Study - Guest Satisfaction Survey

    21 June 2016
  • Customer Experience

    Case Study - Customer Satisfaction for Tech & Telco

    The following examples showcase how we work with our Tech & Telco clients across a range of issues to deliver actionable insights.

    18 August 2015
  • Customer Experience

    Case Study - Hotels and Resorts Guest Satisfaction Survey

    The following examples showcase how we work with our Hotel & Travel clients across a range of issues to deliver actionable insights.

    18 August 2015
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