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We found 15 results matching with your query. Refine by
  • Customer Experience

    Harnessing the Power of Data

    The third paper in our “Future of Insights” series explores how organisations are evolving to harness the power of data and technology for better insights.

    6 December 2021
  • Customer Experience

    Making the most of our regrets

    What we can we learn from regrets? For the market researcher, regret is an important construct that can enhance our understanding of decision-making and consumer behaviour.

    26 February 2021
  • Customer Experience

    Mixed Mode Research: Reaching the right people in the right way to get the data you need

    An introduction to designing participant-centric, efficient and future-proof research with greater survey coverage.

    25 June 2020
  • Customer Experience

    No travel? No problem!

    Grounded by budget or global circumstances? Keep your learning plan on track with these approaches that deliver qualitative insight from afar.

    24 March 2020
  • Customer Experience

    Chinese International Travel Monitor 2018

    This is the seventh edition of the Hotels.com™ Chinese International Travel Monitor (CITM), which takes a comprehensive look at the impact on global travel by mainland Chinese travelers.

    6 August 2018
  • Customer Experience

    When Difference Doesn’t Mean Different: Understanding Cultural Bias

    Running global Customer Experience studies provides both better value for money than individual country studies and a degree of standardisation across markets. However, their validity remains at risk from an age-old research problem: cultural bias.

    13 July 2018
  • Customer Experience

    Audience Measurement in the Data Age

    Media audience measurement is in robust health. Worth $7 billion in 2014, according to ESOMAR, it represented 16% of market research spending.

    9 August 2016
  • Customer Experience

    Case Study - Health and Beauty Care

    The following examples showcase how we work with our Cosmetic & Beauty clients across a range of issues to deliver actionable insights.

    17 August 2015
  • Customer Experience

    Case Study - Automotive Aftersales Study for Auto

    The following examples showcase how we work with our Auto clients across a range of issues to deliver actionable insights.

    17 August 2015
  • Customer Experience

    Case Study - Understanding Evaluation of the Passenger car in China for Auto

    The following examples showcase how we work with our Auto clients across a range of issues to deliver actionable insights.

    17 August 2015
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