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危機時的汽車產業客戶體驗管理
面對面互動在過去數百年幾乎是所有產業服務客戶時的關鍵環節,面對COVID- 19大流行後大眾生活習慣及消費行為改變,汽車製造商和經銷商比其他產業更需要重新檢視調整其銷售和服務流程。Like all industries where a key component of service delivery is conducted face to face, the unprecedented COVID-19 pandemic requires that automotive manufacturers and dealership immediately adapt and reassess their sales and service process.
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新興及發展中國家的受訪者對於新型冠狀病毒持有不少迷思
益普索(Ipsos)最新的調查顯示,訪問的16個國家對於新型冠狀病毒各自擁有不同的看法,尤其在新興及發展中國家的民眾持有不少迷思。Theories about how the coronavirus can spread varies across 16 countries with some myths holding more prominence in regions like emerging markets, according to the latest survey by Ipsos.