Search
-
益普索觀點 —— 人工智慧和客戶體驗的未來：打造同理心體驗之旅
本文將探討 Gen AI 在客戶體驗中的影響，並剖析為何在 Gen AI 與人類智慧（Human Intelligence, HI）之間取得平衡至關重要。
-
情感如何促動購買意願
世界杯足球賽開始前，是大眾和食品飲料公司探索情緒促動購買行為的最佳時間，因為它受到高度關注。在活動準備階段，品牌制訂了他們的廣告與促銷計劃。若要擁有成功的策略並增加銷售，公司必須掌握任何激發或阻礙消費者購買的因素。
The period before the World Cup was an ideal time to explore the topic of emotionally driven purchasing due to the high interest generated, both for the public and for food and beverage companies. During the run-up to the event is when brands set out their communication and commercial plans. And if they are to develop successful strategies and increase sales, it is vital that companies have information about any triggers and barriers that come in to play for consumers of their products.