Ricerca
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Black Friday: Shifting its Centre of Gravity
Ahead of Black Friday 2018, Tim Denison traces the history of a retail event that has evolved into a global phenomenon. But what is different now to previous years, what can retailers learn, and what shape can we expect Black Friday to take in the future?
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The Evolution of Shopper Behaviour - Part 2
Brands need to connect with shoppers in the moments that matter most.
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Mystery Shopping in the Luxury Industry
In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.
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How Mystery Shopping Drives Better Automotive CX Performance
Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?
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The Evolution of Shopper Behaviour
Brands need to connect with shoppers in the moments that matter most.
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How Food Shopping Habits Are Being Transformed By Tech
Conversational commerce, chat, bots and all that. Technology is changing how we think, work and, not least, shop.
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5 Questions You Need to Ask to Impact the Path to Purchase
Technology has created an omnichannel world that's bringing together physical and digital shopping experiences and offering a proliferation of touchpoints that influence consumers’ brand opinions and buying behaviours.
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Welfare, la classifica dei benefit più desiderati dagli italiani
In Italia l’offerta dei benefit, utilizzati da oltre 4 italiani su 10 (44%), è molto articolata. Ma se da una parte i più proposti sono buoni pasto, dispositivi hi-tech e assicurazioni, i lavoratori rivelano di desiderare rimborsi per servizi scolastici, agevolazioni mediche e buoni shopping utili in ogni contesto
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Europe's Biggest Spenders
With Christmas around the corner, European retailers are getting ready for Europe’s biggest spenders*.